Return & Refund Policy

How Do I Return My Order?

You have 30 calendar days from the date of delivery to return an item.

To be eligible for a return:

  • Your item must be unused and in its original condition.

  • It must be in the original packaging, including all accessories and paperwork.

  • Returns must be postmarked within 30 days of receipt (e.g., if received on January 1, it must be postmarked by January 31).

  • Items must be returned using a trackable and insured shipping method.

To start your return, please contact us at support@theblackluxe.com or via our contact page. Use the subject line: "Return Request – TheBlackLuxe", and include:

  • Your receipt or proof of purchase

  • A clear photo of the package

Return Address:
207 Lincoln Blvd
Middlesex, NJ
United States

Please note: Return shipping costs are the responsibility of the customer.

How Long Does It Take to Process a Return?

Returns are typically processed within 14 business days from the day we receive your package. We’ll email you as soon as your return has been reviewed and completed.

When Will I Receive My Refund?

Refunds will be issued back to your original payment method, including gift cards if used at checkout.

We strongly recommend contacting our support team before sending any item back to confirm it qualifies for a refund or exchange. If an item is returned without approval and doesn’t meet our requirements, a refund will not be issued. In that case, we’ll notify you by email with your next steps.

Please note: Shipping and handling fees are non-refundable.

Haven’t Received Your Refund Yet?

If you haven’t received your refund:

  1. Double-check your bank account

  2. Contact your credit card provider — it may take time before your refund officially posts

  3. Reach out to your bank — processing times can vary

If you’ve done all this and still haven’t received your refund, contact us at support@theblackluxe.com and we’ll help you out.

Defective, Incorrect, or Damaged Items?

We’re truly sorry! If you received an item that’s defective, incorrect, or damaged, we’ll make it right.

We’ll send you a free replacement—no extra cost to you.

To start the exchange process, please email support@theblackluxe.com with:

  • Your order number

  • A photo or video of the faulty item (if applicable)

  • Your full delivery address

  • A contact phone number

In some cases, we may require visual proof to process the refund or replacement.

Need help with something else?
We’ve got your back — reach out anytime at support@theblackluxe.com